I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. These interactions can be phone calls, email or chat conversations. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. The connection is very good and I do NOT face any issues such as losing a call. Available Articles. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. The connection is very good and I do NOT face any issues such as losing a call. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. You can record flames instantly. Business Hours: Hours the contact center is open. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. The connection is very good, the application is user friendly and a great tool for all everyday communications. Talkdesk is perfect for your customer services team. Talkdesk Workforce Management Follow New articles New articles and comments. The layout it's nice and clean, easy to use. Talkdesk is an awesome all in one online phone system. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. Get Started . I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. Google like Intuitive Elastic-Search along with Indexing of content . Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. Talk desk is a great tool for our company. Welcome to Talkdesk Omnichannel Advanced Documentation. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Talkdesk is perfect for your customer services team. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. Click the button below to get started, or use the search box to find the information you are looking for. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Customer service is always available and ready to help. Works well and it'is very intuitive. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. We've been with Talkdesk now for about 9 months without issues. Good product. Talkdesk is the CCaas that fit our needs. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Talkdesk offers 24/7 live, and online support. I'm available everywhere. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Highly recommend. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. Very easy to use. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. Great app. v1.0 Home Guides Recipes API Reference Reference Changelog … Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Highly recommend, Easy to use and implement. WEM solutions don’t need to be difficult to implement and use. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. The videos were clear and very helpful! Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Great product - have used for 4 years, switched once but went straight back. Tools are easy to use, as is the interface. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. WEM solutions don’t need to be difficult to implement and use. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Talkdesk Workforce Engagement Management. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. Works well and it'is very intuitive. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. Let's jump right in! Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Talkdesk ; Talkdesk Workforce management ™ is configured in the contact center today, complete with CRM integrations settings. Button below to get started, or save time by leveraging an library... 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