Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. The practice allows business to evaluate how effective its call centre employees are at satisfying customer queries and complaints, to analyse protocols for the purpose of improvement, and even to ensure continued compliance. Suitable for any business size or industry. Better Sales, Made Simple. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. All their equipment comes with a 2 year guarantee giving you a peace of mind. Call center technology which SmartVoice in South Africa supplies includes various voice recording equipment, phone conversation recorders and call center technology. 1Stream specialises in cloud contact centre technology delivering solutions that enhance contact centre productivity, quality and integrity. Easy to set up, easy to use. INOVO builds contact centre profitability from the ground up. Get your customers to the right agent with intelligent routing. Ananzi.co.za. HoduCC- Call Center Software starts with 10 seats. Have more LIVE conversations in 15-minutes guaranteed! Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. Start making calls in 3 minutes with no hardware and a 100% free trial. We think VoIP pricing should be simple. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. 8005 Sort by . Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent ... Ameyo Voice to help you connect with your customers. Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. Hello there, Some advice please. Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Turn your agent's PC into a well run call centre. Provid... Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Use reporting and analytics to collaborate with staff/management and analyse root causes of skill or process deficiencies to drive continuous improvement. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. World's 1st Google Powered Cloud Call Center. Close the gaps between departments with a combined approach to your companys call center software. According to industry standards, its growth over the past four years is at twice the global growth rate and increasing three times faster than past industry leaders, India and the Philippines. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Bitrix24 is free call center software unlike any other. Start your free trial, no CC required. Sign up and become part of the Primo family. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. A full 81% are operated as in-house call centres, and the average size was 77 call centre agents. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Send contacts instant messages and share documents. Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. However,…, If you were ever in any doubt about the importance of customer service, here are a few statistics to set…, For years organisations have been talking about digital transformation and a new era of technology. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Centurion, 0157 Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. 1Stream are official Zendesk partners who are able to deliver and support the full Zendesk suite of products. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. We connect phone, email, and chat through one tool for better customer engagement. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. CallHippo is a modern Call Center software that helps you connect with your customers. At CareCall we offer dynamic solutions for all your company’s call center outsourcing needs. Call monitoring is a fundamental challenge for contact centres. Running a call centre on a cloud solution has numerous benefits. NICE inContact is the world's #1 cloud customer experience platform. Running a productive contact centre has never been easier to achieve. Monitor and coach agents from anywhere with robust analytics dashboards. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ... 3CX is a call center software solution including live chat, CRM integration and call work flows. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. You can choose to paying in installments and a once off payment. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Bitrix24 is free call center software unlike any other. Western Cape, The easy-to-use interface offers robust functionality with advanced features, comprehensive repo... GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. Includes CRM, SMS and Facebook integration. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Considerations when purchasing call center software. Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. Email Address email@example.com. Import all of your agents with one click. Escalate calls with easy call tra... We think VoIP pricing should be simple. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. The Journey module allows you to automate and integrate anything you could imagine. We install the software on customer's server. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. Our core products provide the routing, recording and reporting essential for management in a contact centre. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. Standard features and applications. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. With 1Stream embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. In-house customer support and development teams keep you informed and the software up to date. Get your FREE trial today! Affordable, feature-packed, cloud-based. LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Here are some common functionalities you can expect to find in a typical call center software package: Agent Desktop Interface in Five9. We are the only VoIP provider on this list who charges per line and not per extension. To help guide you we have an in house British based support team who are highly skilled and available 24/7. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Of the call centres in this survey, 51% are located in Gauteng province, and another 38% in the Western Cape. Easily manage your business communications from an intuitive, web-based contact center. 31 Brickfield Road, Cape Town Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. Compare VoIP providers, learn about VoIP services, read reviews. Also handles inbound & manual calls as well as email and web chat. With virtual phone numbers from around the world, make yourself available... Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call center companies in South Africa. These solutions can be used in multiple departments. It can be setup Instant and provide advanced reporting. Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Agents enjoy intuitive dashboards. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. I am setting up a small home based call centre. Twilio Flex gives companies complete control over how, when and what they deploy. Advanced hosted call center solution. Reach 4x more leads w/ NO awkward pause. While some early adopters dove…, Upper Eastside Building Contact Sage South Africa today over the phone, email or chat. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. With its comprehensive feature set,... CTI for Sales & Contact Center - Improve Customer Experience & Productivity. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Voiso is dedicated to make your call and contact center the best it can be. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.... Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Ecotel supplies call centre headsets, PBX’s, call centre deskphones, call centre softphones etc. PhoneBurner is for OUTBOUND CALL CENTERS. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, ... Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Automate tasks and capture insights to save time. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Call Centre Solutions If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the cl... An analytics platform designed for those who rely on quality calls and inbound leads to measure success. Unify your inbound calls and outbound dialing on a single platform. GoToConnect Suppo... With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. The local call centre industry is booming! Wanatel Call Centre Suite | Wanatel South Africa. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions... Get to the heart of customer needs immediately & make a serious dent in your inbound call center queue with 70+ software integrations. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR & More. VoIP services review, voip providers catalog, compare voip providers. All-in-one and software-based CRM platforms have revolutionised the way in which organisations can use customer information to manage relationships and make meaningful connections. AJS Call Centre System AJS Call Centre is a call centre and collections management solution which allows the operator to increase capacity and performance significantly over … UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te... Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. Ecotel is one of the best call centre suppliers in South Africa. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile... Zendesk Talk is a call center solution built right into the help desk ticketing software. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Find solutions to common problems, or get help from a support agent. Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. Zendesk builds software for better customer relationships. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale.